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Privacy policy

Privacy Policy

Last updated: March 11, 2026

Peplix Research Supply ("Peplix", "we", "us", "our") operates this website and store at peplix.bio exclusively as a B2B wholesale platform for licensed research institutions and qualified research organisations. This Privacy Policy describes how we collect, use, and disclose personal information when you access our website, create an account, or place an order.

By using the Peplix website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details — name, billing address, shipping address, phone number, and institutional email address
  • Institutional information — organisation name, department, and role (used to verify B2B eligibility)
  • Financial information — payment card details processed securely by our payment processor; we do not store full card numbers
  • Account information — username, password, and account preferences
  • Order and transaction information — products ordered, order history, and correspondence related to orders
  • Device and usage information — IP address, browser type, pages visited, and interaction data collected automatically via cookies and similar technologies
  • Communications — messages sent to our support team at support@peplix.bio

2. How We Use Your Personal Information

We use personal information for the following purposes:

  • Order fulfilment — processing orders, arranging cold-chain shipping, issuing Certificates of Analysis, and managing returns where applicable
  • B2B eligibility verification — confirming that purchasers are licensed researchers or institutional buyers in compliance with our Terms of Service
  • Account management — creating and maintaining your Peplix account
  • Customer support — responding to enquiries via support@peplix.bio
  • Legal compliance — maintaining transaction records as required by applicable law, including export control and regulatory compliance obligations
  • Security and fraud prevention — detecting and preventing fraudulent or unauthorised activity
  • Service improvement — analysing usage data to improve the website and customer experience

We do not use your personal information for consumer marketing, targeted advertising to individuals, or sale to third-party data brokers.

3. How We Share Your Personal Information

We may disclose personal information to:

  • Shopify — our e-commerce platform provider. See privacy.shopify.com for details.
  • Payment processors — for secure processing of payment transactions
  • Shipping and logistics providers — for order fulfilment and cold-chain delivery
  • Legal and regulatory authorities — where required by applicable law, court order, or government request
  • Business successors — in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Cookies and Tracking

The Peplix website uses cookies to operate the store, remember your session, and analyse site usage. You may control cookie preferences through your browser settings.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy. Transaction records related to research compound purchases may be retained for extended periods as required by applicable export control and regulatory obligations.

6. Security

We implement appropriate technical and organisational measures to protect personal information. However, no method of transmission over the internet is completely secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to opt out of non-essential communications. To exercise any of these rights, contact us at support@peplix.bio.

8. Children

The Peplix website is operated exclusively for B2B institutional purchasers and is not directed at individuals under 18. We do not knowingly collect personal information from minors.

9. International Transfers

Personal information may be transferred to and processed in countries other than where you reside, including the United States, using appropriate legal safeguards where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on peplix.bio with a revised effective date.

11. Contact

Peplix Research Supply
Email: support@peplix.bio
Website: peplix.bio
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, US